Examples:

• • Karen’s new sedan had faulty brakes that failed despite the dealer trying to fix them five times in the first 10 months.
  • The dealer kept Marcus’ SUV for 45 days trying to repair its stalling engine but couldn’t resolve the issue.
  • Whitney discovered her recently bought sports car had been in a prior wreck and repainted, though sold as new.
  • The manufacturer offered Pete a full refund after his luxury sedan’s touchscreen, A/C and power seats all malfunctioned repeatedly.
  • After Tanya submitted notice, the automaker had 30 days to provide a settlement for her defective hybrid.

How to Proceed:

• • Check your warranty terms to confirm coverage period and eligibility for issues.
  • Give the dealer/manufacturer the legally required opportunities to try fixing defects.
  • Keep detailed records of all repair attempts, dates, contacts and costs.
  • Notify the company of your demand for a refund or replacement under lemon law.
  • Consult an attorney specializing in lemon law if the manufacturer is uncooperative.

FAQs:

• • Does the lemon law cover used vehicles? It applies in some states if the vehicle is still under the original factory warranty.
  • What if I bought my car out of state? Generally the law of the state where you bought and registered the vehicle will govern.
  • Do I have to go to court? Most lemon law cases resolve through negotiation or arbitration without a lawsuit.
  • What if the problems seem minor? Defects that impact safety, even if not catastrophic, can still qualify so document them.
  • What other costs get reimbursed? You can usually recover sales tax, registration fees, and rental car and towing charges.

Examples:

• • Sanjay kept his warranty booklet showing 3-year, 36,000-mile bumper-to-bumper coverage applicable to his sedan’s issues.
  • Mei requested copies of all four work orders where the dealer tried in vain to fix her SUV’s electrical problems.
  • Eduardo made extensive notes on how his truck’s 4WD system failed in certain conditions and when it began.
  • Lakeisha logged every frustrating phone call attempting to get the manufacturer to authorize needed repairs.
  • Jamal kept all his receipts for tows and the rental car he needed when his vehicle was stuck at the dealer.

How to Proceed:

• • Organize all your documents chronologically in a binder to easily demonstrate your lemon law case.
  • If any records are missing, contact the dealer or your bank to get copies.
  • Add to your log each time you experience the defects to establish patterns and frequency.
  • Ask the service department for complete records of all diagnostics and repair attempts performed.
  • Consider using a smartphone app to easily track expenses, contacts and vehicle issues.

FAQs:

• • What happens if I don’t have complete records? Provide as much documentation as you can but don’t let holes stop you from filing a claim.
  • How much detail is needed on defect descriptions? More is better – include exactly what occurs, when and any related events.
  • What mileage information is required? Note the odometer reading when you first noticed symptoms and at each repair visit.
  • Do I need an expert diagnosis? It can help but usually isn’t necessary if the problems are well-documented by the dealer.
  • Are maintenance records relevant? Yes, to demonstrate you properly cared for the vehicle and the defects are factory issues.

Examples:

• • John sent a succinct letter to the automaker detailing why his car was a lemon and invoking his rights under the statute.
  • Keisha explained that her SUV had been out of service for 37 days in 4 months trying to fix its suspension and how that substantially impaired its value.
  • Roger enclosed copies of all 6 repair orders showing the dealer couldn’t fix his convertible top despite numerous tries.
  • Maggie said she wanted a full refund including taxes and fees due to being sold an unsafe vehicle.
  • Derek reminded the company they had 30 days to provide a remedy under the state lemon law.

How to Proceed:

• • Send your notification letter by certified mail to the manufacturer’s registered agent or lemon law department.
  • Focus on the facts of your situation and why your vehicle meets the legal definition of a lemon.
  • Make your demand clear, whether it’s for a complete refund, a replacement or another resolution.
  • Give them the statutorily required time to comply but put them on notice youwill pursue legal action if necessary.
  • Consult with a lemon law attorney if you need help drafting an effective demand letter.

FAQs:

• • Should I notify the dealer too? You can but the official demand should go to the manufacturer who is responsible under the law.
  • Can I still drive my vehicle while waiting for a response? Yes but track your mileage and any new issues that arise.
  • What if I owe money on the car? Your demand should account for any balance on your loan or lease to be paid off.
  • What about my aftermarket modifications? The manufacturer will likely deduct the value of mods from any refund.
  • Do I need an attorney? You can prepare the demand yourself but a lawyer can help make the strongest case.

Examples:

• • Carla provided local sales listings for similar trucks to justify her demand for a full refund.
  • Josh had $1,275 in rental car fees he incurred while his SUV was in the shop for weeks being repaired.
  • Anita filed a lemon law complaint through her state consumer protection agency to show she was serious.
  • The manufacturer offered Damien a partial refund less an excessive mileage deduction which he counteroffered.
  • Sandy was willing to accept a replacement vehicle but not one with fewer options than her original car.

How to Proceed:

• • Use valuation guides like Kelley Blue Book or NADA to determine what your vehicle is currently worth.
  • Add up all the extra costs you incurred like towing, repairs and rentals to include in your demand.
  • Contact your state AG or consumer protection office for lemon law complaint forms and filing instructions.
  • Review any settlement offers carefully and counteroffer for more if they undervalue your claim.
  • Stay firm in negotiations but know what minimum resolution you’re willing to accept to be made whole.

FAQs:

• • How long does a lemon law settlement take? Many cases settle within a few months but some may take longer if litigated.
  • Can I get compensated for my time and aggravation? No, lemon laws only cover direct costs associated with the defective vehicle.
  • What if I reject a settlement offer? You can force arbitration or sue in court to have a neutral party decide the case.
  • Will I pay a lawyer out of my settlement? Most lemon law attorneys work on contingency so their fee comes out of the award.
  • How are lemon law settlements paid? Usually by check from the manufacturer or in some cases a replacement vehicle.

Examples:

• • The state consumer agency sent Jill a lemon law arbitration packet after the manufacturer rejected her demand.
  • Kevin’s attorney filed a breach of warranty lawsuit in superior court against the car company.
  • In discovery, Carrie had to provide all her maintenance and repair records to prove her truck was a lemon.
  • The parties held a mandatory settlement conference where Mike agreed to accept a partial refund.
  • At trial, the jury found Nina’s SUV was a lemon after seeing records that it was out of service 42 days.

How to Proceed:

• • Make sure you file for arbitration or a lawsuit before the statute of limitations on your lemon law rights expires.
  • Consider hiring an experienced lemon law attorney as manufacturers will certainly have their own legal counsel.
  • Organize your records clearly to make the strongest impression on the arbitrator or judge deciding your case.
  • Be willing to discuss settlement as cases progress but stand firm on getting the compensation you deserve.
  • If your case does go to trial, present your story and evidence clearly to show the vehicle is a lemon.

FAQs:

• • Are arbitration decisions binding? Usually yes and enforceable in court if the manufacturer doesn’t comply.
  • What’s the statute of limitations for a lemon law claim? Usually 1-2 years from purchase or end of warranty.
  • How long does a lemon law lawsuit take? Varies but 1-2 years is common with all the required procedures.
  • Can I represent myself in a lemon lawsuit? Possible but not recommended as manufacturers will have lawyers on their side.
  • What if I lose my lemon law case? You can appeal an arbitrator or judge’s adverse decision but it’s an uphill battle.

Questions: Lemon Law Basics

• • 1. When does the lemon law apply to a vehicle?
    • A) When it’s more than 10 years old
    • B) When it has unfixable defects under warranty
    • C) When you don’t like the color
    • D) When it gets in an accident
  • 2. How many repair attempts must a dealer make before lemon law kicks in?
    • A) 1
    • B) 3-4
    • C) 10
    • D) Unlimited
  • 3. What remedies can you demand for a lemon vehicle?
    • A) Refund
    • B) Replacement
    • C) Cash compensation
    • D) All of the above
  • 4. How long does a manufacturer have to respond to a lemon law claim?
    • A) 1 week
    • B) 30-45 days
    • C) 6 months
    • D) 1 year
  • 5. Which vehicles are covered under lemon laws?
    • A) New
    • B) Used
    • C) Leased
    • D) All of the above

Answers: Lemon Law Basics

• • 1. B) Lemon law protects consumers when their vehicle has a substantial defect that can’t be repaired under warranty.
  • 2. B) Most states require the manufacturer to make 3-4 attempts to fix the problem before lemon law applies.
  • 3. D) Lemon law entitles you to a refund, replacement vehicle, or monetary compensation for your troubles.
  • 4. B) Manufacturers have 30-45 days to respond after receiving written notice of a lemon law claim.
  • 5. D) Lemon laws can cover new, used, and leased vehicles as long as they meet certain warranty and defect criteria.

Questions: Lemon Law Claims Process

• • 1. What records are most important to document your lemon law case?
    • A) Repair orders
    • B) Warranty paperwork
    • C) Manufacturer communications
    • D) All of the above
  • 2. How do you officially notify the manufacturer of a lemon law claim?
    • A) By phone
    • B) By email
    • C) By certified mail
    • D) In person
  • 3. What should you do if a manufacturer offers an unsatisfactory settlement?
    • A) Take it anyway
    • B) File a complaint
    • C) Make a counteroffer
    • D) B and C
  • 4. When is it advisable to hire a lemon law attorney?
    • A) When the case is strong
    • B) When the manufacturer isn’t cooperating
    • C) When a lawsuit is needed
    • D) All of the above
  • 5. How do you proceed if an arbitrator denies your lemon law claim?
    • A) File an appeal
    • B) Sue in court
    • C) Give up
    • D) Buy a different car

Answers: Lemon Law Claims Process

• • 1. D) Repair orders, warranty documents, and manufacturer communications all help prove your lemon law case.
  • 2. C) Send your lemon law notice by certified mail to the manufacturer’s legal department or registered agent.
  • 3. D) File a complaint with state regulators and make a counteroffer to keep pursuing your claim.
  • 4. D) Consider hiring a lemon law lawyer in any case, but especially if the manufacturer is uncooperative or a lawsuit is needed.
  • 5. B) You can file a lawsuit in court to have a judge decide your case if you disagree with an arbitrator’s ruling.

Disclaimer

The information provided in this article is for general educational purposes only and not intended as legal advice for any specific lemon law situation. Vehicle defect cases involve many factors and details that can impact your rights and remedies under different state and federal laws. If you believe you have a lemon vehicle, consult an attorney specializing in this area of law to evaluate your potential claim and advise you on the best course of action for your unique circumstances. The outcome of any claim depends on the evidence supporting it and the applicable law, not any general information provided here. Only an attorney can properly assess your case and provide the individual guidance needed to get the justice you deserve.